Pay Your Bill

You can choose between monthly or annual billing. Monthly billing has an installment fee of 1.3% and requires that you enroll in autopay within seven days. If you would like to change your billing plan, you can do so in your online account or by contacting Member Services at 833.936.7873 or your broker.

Billing accounts and setting up multiple payors. If you have multiple PURE policies, you can create multiple billing accounts sent to different payors. Billing accounts can be set up for members, other individuals and legal entities. Please contact your broker or Member Services at 833.936.7873 or [email protected].

Monthly billing. If you select monthly billing, you will be required to sign up for autopay and payments will be charged on the scheduled due date each month. You can view your billing statement at any time in your online account.

Annual billing. If you enroll in annual billing, you will receive your first bill within two weeks of joining PURE. If your account is paid in full, you will not receive a statement until your renewal, unless there is new activity on your policy.

You can download and view your billing statement by logging in to your online account.

You can see all of your policies and billing information within your online account.

We are sorry to see you go. To cancel your policy, contact your broker or Member Services at 833.936.7873 or [email protected]. If you wish to cancel your policy with an effective date in the past, you must provide proof of replacement coverage.

If you are enrolled in monthly billing, your payment will be charged based on your autopay schedule. You can view your autopay schedule in your online account.

If you selected annual billing, your payment is due 20 days from the billing date. The due date is indicated below the minimum amount due displayed on your invoice. Bills marked as "overdue" are due immediately. If you need to change your due date for future bills, contact your broker or Member Services at 833.936.7873 or [email protected].

Online payment. Log in to your online account or the PURE Insurance Mobile App.

Autopay. Monthly policies are required to be on autopay. Annual policies can also be set up for autopay by logging in to your online account or calling Member Services at 833.936.7873.

Pay by cheque. Attach the payment coupon located at the bottom of your bill, include your member ID on the check and mail it to the appropriate address below.

• For standard mail: PURE Insurance, P.O. Box 7243 Toronto, PO Adelaide, ON M5C 0B4
• For overnight mail: Attn: Accounting, PURE Insurance, 120 Adelaide Street West, Suite 2118, Toronto, Ontario, M5H 1T1

Pay by phone. Call Member Services at 833.936.7873, Monday – Friday from 7:00a.m. – 9:00p.m. ET and Saturday from 8:00a.m. – 8:00p.m. ET.

You can set up autopay for all your bill accounts. Log in to your online account or contact Member Services at 833.936.7873 or [email protected].

Credit card. An additional 2.4% fee applies to credit card payments.

Cheque.

Checking or savings account.

If you have received an overdue notice, your policy is in danger of cancellation. Please contact us immediately. Note that cancellation will not take effect without you being notified.

It is possible that your payment was processed after we sent the bill. If you would like to verify that your payment was received, please log in to your online account or call Member Services at 833.936.7873.