Contact Us
Service is at the center of everything we do. We’re here to help. Monday–Friday: 7AM–9PM ET, Saturday: 8AM–8PM ET
For members
Claims
To report a claim at any time:
Log in to your online account
833.936.7873
View Claims FAQ
For claims related mail:
PURE Insurance
120 Adelaide Street West
Suite 2118
Toronto, ON M5H 1T1
To report a claim at any time:
Log in to your online account
833.936.7873
View Claims FAQ
For claims related mail:
PURE Insurance
120 Adelaide Street West
Suite 2118
Toronto, ON M5H 1T1
Member Services
For billing, policy, account-related or other general questions:
For billing, policy, account-related or other general questions:
Risk Management Services
To schedule a PURE360 Risk Management Consultation or for assistance with installing a loss prevention device:
To schedule a PURE360 Risk Management Consultation or for assistance with installing a loss prevention device:
Access all of this and more in your online account
Text or chat with Member Services, submit and track claims, pay bills, and access other member-exclusive benefits in the online portal or our mobile app.
For brokers
General Information
Call us at 833.936.7873 or contact a specific department:
Call us at 833.936.7873 or contact a specific department:
Broker Services
For endorsement requests, billing questions, pending renewal follow-ups and any other broker inquiries:
For endorsement requests, billing questions, pending renewal follow-ups and any other broker inquiries:
Technology
For assistance with PURE’s Secure Login Platform and other technology needs:
For assistance with PURE’s Secure Login Platform and other technology needs:
Other important contacts
Careers
We are always looking for exceptional individuals to join our team. Find out more about us, view our job postings or email [email protected].
We are always looking for exceptional individuals to join our team. Find out more about us, view our job postings or email [email protected].
Media Inquiries
For PR or media inquiries, view our press kit or contact Kristin Piccini, VP, Marketing Communications, at [email protected].
For PR or media inquiries, view our press kit or contact Kristin Piccini, VP, Marketing Communications, at [email protected].
Marketing Opt-Out
To opt out from our mail, fill out this form or email [email protected].
To opt out from our mail, fill out this form or email [email protected].