Caring and compassionate service designed to exceed your expectations
We do everything in our power to help you prevent loss, but if a claim does happen, our adjusters will work directly with you to help you recover with speed, professionalism and compassion.
Speak to a member of the PURE team from the start
From the moment you call us to report your claim, you’ll speak to a member of our team—not a call center representative, which is common in the insurance industry—so you’ll only tell your story once and begin the settlement process immediately.
The Flexibility to Choose Who You Work With
When it comes to making repairs, you can choose the contractors with whom you'd like to work. Or, if you need help finding a reputable service provider, we‘ll recommend one from our trusted network. And, in the event of a severe storm, our team of specialists can provide support and access to resources to help you mitigate damage.
Additional Support Throughout Your Claim
Our team can provide additional support throughout your claim, from finding you temporary housing while repairs take place to helping you implement PURE’s Loss Prevention Benefit—a $2,500 reimbursement for investing in technology to prevent a similar loss from happening again when you experience a claim greater than $10,000.
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Feedback from the membership
"Being burglarized is a traumatic and violating experience. My claim was handled with such care and compassion. I am a PURE customer for life!"
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Feedback from the membership
"Our adjuster made an otherwise excruciating process painless and hopeful. He communicated frequently and thoroughly. He was first-rate throughout the ordeal."
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Feedback from the membership
"Our adjuster was very kind and helpful, and he resolved my claim quickly. He's restored my faith in customer service, a rarity these days."
